Desktop Support Analyst

  • Location

    Milton Keynes, Buckinghamshire

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £25.00 - £28.00 per hour

  • Contact:

    Fatima Aidarus

  • Contact email:

    Fatima.Aidarus@experis.co.uk

  • Job ref:

    BBBH116539_1578044066

  • Published:

    9 months ago

  • Duration:

    3 months

  • Expiry date:

    2020-01-02

  • Start date:

    asap


Desktop Support is a key IT function and delivers the leading practice, customer-focused approach defined by the clients IT Services Strategy, with associated high levels of service and satisfaction. The Desktop Support Analyst is responsible for providing all employees including field-based staff with support for all Printers, Laptops, iPhones, iPads and all associated client-based applications. They are also responsible for all audio and visual equipment in meeting rooms and ensuring that these are regularly checked and maintained. They will also be responsible for devices, printers etc. Upgrading, maintaining and installing printers, and supporting the print owner with technical issues.

Rate: £28.00 per hour
Location: Milton Keynes
Duration: 3 months

MAIN RESPONSIBILITIES

  • Responsible for providing 2nd line IT support to business colleagues with Citrix desktops, Laptops, printers and meeting room AV equipment.
  • Responsible for provisioning and supporting iPhones & iPads to business colleagues and resolving associated incidents and service requests.
  • Responsible for provisioning of printers supporting business colleagues and initial handover.
  • Ensuring the IT Asset register is kept updated with all changes to hardware devices, correlate with a monthly export from Active Directory.
  • Collating monthly mobile billing reports and sending to IT Coordinators for budget control.
  • Ensuring incidents and requests from senior management are correctly logged and resolved as a priority with outstanding issues escalated.
  • Responsible for maintaining the IT Desktop Local Working Instructions (LWI) documents, creating new LWIs where necessary.
  • Responsible for managing the Desktop Support incident queue, prioritising incidents accordingly and managing incidents according to priority and urgency.
  • Responsible for IT Desktop Problem Management queue in HPSM, working on root cause of incidents and long term solutions.