Desktop Support Analyst

  • Location

    London, England

  • Sector:


  • Job type:


  • Salary:

    £100 - £130 per day

  • Contact:

    Harriet Hughes

  • Contact email:

  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Client:


Our Government Client in London are looking for a Desktop Support Analyst to provide first line support for all staff within the IT Service Desk Team.

They are looking for candidates with excellent communication skills and general computer knowledge/awareness. Experience working within an IT Team is not required as training will be provided as necessary.

The Role:

  • Assist and log IT calls to send on to 2nd or 3rd line support.
  • Accurately record, update and document incidents and requests
  • Installation, configuration and troubleshooting (where necessary) of standard front-end user software (incl. Microsoft Windows and Microsoft Office products).
  • To create, maintain and publish relevant support documentation in order to assist staff in the quick resolution of incidents and service requests, enabling users to become more self-sufficient.

Person Requirements:

  • To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
  • To be a highly motivated team player with the skills and ability to manage changing priorities.
  • Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed.
  • Understand and work within the ITIL Service Delivery framework.
  • Attend training courses as identified and agreed for appropriate professional development.
  • Actively support the equality and diversity policies of the Government Legal Department.
  • Undertake other duties not specifically stated which from time to time are necessary, without altering the nature or level of BAU responsibilities.

Desktop Support Analyst, Customer Service, Communication, Record, Document, Microsoft Windows, Microsoft Office, Word, Excel, PowerPoint, Outlook, IT, ICT, Service Desk, Support,