Desktop Rollout Engineer

  • Location

    Leeds, West Yorkshire

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £130 - £155 per annum

  • Contact:

    Thomas Hunt

  • Contact email:

    Thomas.Hunt@experis.co.uk

  • Job ref:

    BBBH115667_1578562573

  • Published:

    9 months ago

  • Duration:

    8 Weeks

  • Expiry date:

    2020-02-08

  • Start date:

    ASAP

Job Title: Desktop Support Engineer
Start Date: ASAP
Location: Leeds
Duration: 8 Weeks

Would you like to work in a workplace that inspires amazing people to create brilliant customer experiences? Our client is a leading Betting & Gaming company; home to brilliant digital minds and innovation.

What you'll do…

We require a desktop rollout engineer / 1st line support engineer to provide customer focused support on migrating end users to either a Windows or Mac laptop as part of a refresh project.

You should have a good understanding of general IT principles and have a good working knowledge of Windows 10 and Mac OS.

You should be confident troubleshooting general IT queries and have a good analytical appreciation of how computers function.

How you'll do it…

o Responsible for building and swapping out Windows 10 OS / Mac OS Mojave laptops
o Scheduling time slots with users and managing the booking system
o Migrating Data
o Installing software
o Assisting with other applications e.g. Outlook, One Drive, Slack
o Dealing with any specific user requirements e.g. shortcuts, bookmarks
o Use Jira Service Desk to manage and close laptop refresh tickets
o Occasionally be first point of contact for all incoming queries on the IT Tech Bars.
o Resolve 1st line desktop, printer, application and telecoms issues over the telephone and in person.
o Follow the company's IT processes in incident, access, request, problem and change management.

What skills we would like you to have...

o Desktop platform support of Windows 10, Mac OS v10.13 & 10.14
o Strong communication skills
o Team Player
o A good understanding and working knowledge of basic Active Directory management.