Job Title: Desktop Support Engineer Start Date: ASAP Location: Leeds Duration: 8 Weeks Would you like to work in a workplace that inspires amazing people to create brilliant customer experiences? Our client is a leading Betting & Gaming company; home to brilliant digital minds and innovation. What you'll do… We require a desktop rollout engineer / 1st line support engineer to provide customer focused support on migrating end users to either a Windows or Mac laptop as part of a refresh project. You should have a good understanding of general IT principles and have a good working knowledge of Windows 10 and Mac OS. You should be confident troubleshooting general IT queries and have a good analytical appreciation of how computers function. How you'll do it… o Responsible for building and swapping out Windows 10 OS / Mac OS Mojave laptops o Scheduling time slots with users and managing the booking system o Migrating Data o Installing software o Assisting with other applications e.g. Outlook, One Drive, Slack o Dealing with any specific user requirements e.g. shortcuts, bookmarks o Use Jira Service Desk to manage and close laptop refresh tickets o Occasionally be first point of contact for all incoming queries on the IT Tech Bars. o Resolve 1st line desktop, printer, application and telecoms issues over the telephone and in person. o Follow the company's IT processes in incident, access, request, problem and change management. What skills we would like you to have... o Desktop platform support of Windows 10, Mac OS v10.13 & 10.14 o Strong communication skills o Team Player o A good understanding and working knowledge of basic Active Directory management.