Deskside Support Engineer (SCCM, WYSE)

  • Location:

    Darlington, County Durham

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £14.00 - £14.50 per hour

  • Job ref:

    BBBH106686_1564651594

  • Published:

    20 days ago

  • Duration:

    3+ Months

  • Start date:

    ASAP

Deskside Engineer (SCCM, WYSE)

Darlington

3+ Months

An exciting opportunity has arisen for an experienced Deskside Engineer to join global telecoms organisation in Darlington.

Role overview

This is a fantastic opportunity to join an established company and the successful candidate will be working alongside a team of other deskside engineers, working in a fast paced environment.

  • To provide high-quality, highly visible desk side and floor-walking support functions to the customer and log such activities through the call systems as work is completed.
  • Working either within a team on site or as the single point of contact for site.
  • To install pre-defined computer 'images' onto desktop and laptop computers in the case of a serious system failure.
  • To install or re-install any applications onto PCs in line with installation procedures.
  • To perform diagnostic services using all available resources, including the use of other customer-based and external support parties.
  • To manage hardware repair through the customer defined warranty routes.
  • Open tickets and work with service desk where required including any external support parties for hardware equipment failures or software related issues.
  • To update call management systems with relevant notes to aid the customer, the end-user, other teams, and other members within our own team with resolutions, customer updates and escalations. Where no call management system exists, a spreadsheet or other means will be made available.

Key skills for this role

  • Candidates should have at least 3 years Desk Side experience
  • Working Experience and knowledge of Windows XP, Windows 7, Office 2000/2003
  • Strong product related technical background
  • Proven SCCM and WYSE systems knowledge
  • Working Experience of manual installations, handovers user end-training
  • VPN/Wireless knowledge
  • Capable of working to SLA's
  • Provision of on-site support for maintenance calls
  • Act as a focal point for all work being undertaken in specific areas
  • To work as a member of the team to provide the most effective method of service delivery
  • Knowledge of basic printer maintenance

Key Competencies

The client are interested in speaking with candidates who can demonstrate experience of the following;

  • Established skills in specific products
  • Candidates should have Proven product related technical skills
  • Approachable and willing to approach
  • Excellent customer facing skills
  • VIP/Executive support
  • Patience/tact and diplomacy
  • Attention to detail
  • Problem management
  • Lateral multi-tasking ability
  • Ability to make quick, accurate, decisive decisions in order for service delivery to meet SLA's
  • Ability to work under pressure as an individual or within a team

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