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Deskside Engineer

  • Salary: Up to £118 per day
  • Job type: Contract
  • Location: Darlington, County Durham
  • Sector: IT
  • Date posted: 19/10/2018
  • Job reference: BBBH90938

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Deskside Engineer - Darlington - Initial 3 months

Deskside Engineer to join a multinational telecommunications company based in Darlington on an initial 3 month contract with the view to extend.

The role:
You will:

  • The specialist in specific product areas, and provide support for hardware and software maintenance calls and implementation requests.
  • The first point of contact for users in order to assist with first-time fixes.
  • Assist with ad-hoc IT related tasks as and when required.
  • Maintain flexibility in order to service the SLA.

Knowledge, Skills, Experience

  • 3 Years Desk Side Experience
  • Strong product related technical background
  • Knowledge of Windows XP, Windows 7, Office 2000/2003 and above
  • SCCM knowledge
  • WYSE systems knowledge
  • Manual installations, handovers user end-training
  • VPN/Wireless knowledge
  • Can work to SLA's
  • Provision of on-site support for maintenance calls
  • Act as a focal point for all work being undertaken in specific areas
  • To work as a member of the team to provide the most effective method of service delivery
  • To cover any IT related tasks when required within the scope of the contract
  • VIP/Exec support
  • Knowledge of basic printer maintenance
  • Ability to drive - Driving License (Clean)


  • To provide high-quality, highly visible desk side and floor-walking support functions to the customer and log such activities through the call systems as work is completed.
  • Working either within a team on site or as the single point of contact for site.
  • To install pre-defined computer 'images' onto desktop and laptop computers in the case of a serious system failure.
  • To install or re-install any applications onto PCs in line with installation procedures.
  • To perform diagnostic services using all available resources, including the use of other customer-based and external support parties.
  • To manage hardware repair through the customer defined warranty routes.
  • Open tickets and work with service desk where required including any external support parties for hardware equipment failures or software related issues.
  • To update call management systems with relevant notes to aid the customer, the end-user, other teams, and other members within our own team with resolutions, customer updates and escalations. Where no call management system exists, a spreadsheet or other means will be made available.
  • Provide alternative solutions including a "Box/Hardware Swap" where possible to provide a quick resolution with minimum inconvenience to the user.
  • Perform IMaC activities as defined within the customer contract.
  • Provide remote support to end-users.
  • Provide simple patching services both from floor to desktop equipment and within the comms room.
  • Provide simple cabling diagnostic services.
  • Ensure the Team Leaders are aware of any potential escalations.
  • Complete all paperwork as required.
  • Overtime when required for out-of-hours/project activity.
  • Update Asset Database systems/spreadsheets.
  • Carry out other tasks as requested by the Team Leader including but not limited to simple Health & Safety tasks within own working area plus regular process reviews to ensure compliance ahead of regular internal and external audit checks.
  • Occasionally provide cover to sites at other locations as required (for backfill and busy periods) in order to help maintain the overall SLA.

Hours - As defined within the scope of the Service Contract. Working as a part of an onsite rota, which currently covers the service hours of 8am to 8pm Monday to Sunday. This will require a mixture of Early, Late and Weekend shifts to be worked. The weekend shifts are 12 hours whilst weekday shifts are 7.5 hours.

If this role is of interest to you please submit your CV in the first instance.

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