Deputy Director - Customer Information Services

  • Location

    Newcastle upon Tyne, Tyne and Wear

  • Sector:


  • Job type:


  • Salary:

    Up to £105000.00 per annum + Excellent Benefits

  • Contact:

    Jonny Mills

  • Contact email:

  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


  • Client:


Deputy Director - Customer Information Services
Location - Newcastle.

Salary - up to £105,000 plus enhanced pension, 25 days holiday, child care support and much more.

This is an exciting opportunity to join DWP in a Senior capacity where you will be working across one of the biggest and most complex IT estates in Europe and will be supporting a large scale and radical digital transformation that will have a profound impact for both the customers and the staff of DWP.

Role Requirements
The DWP is shaping, defining and delivering the biggest changes to the welfare system in 60 years through the comprehensive digitisation of our services. We are putting customers at the heart of our business and using modern digital approaches and tools to transform their experience. The Deputy Director for Customer Information Services has a pivotal role to play in this delivery.

This senior role represents a unique opportunity to join the leadership team at DWP Digital, one of the most challenging and rewarding places to work in the UK today. DWP Digital delivers a full range of internally provided services to our 70 thousand staff and 22 million customers. Our goal is to help DWP to transform the welfare state, delivering simpler, faster and easier services that meet the diverse needs of customers, reduce cost and achieve value for money.

We're looking for a driven and passionate digital leader, who is an expert in building digital capability and leading product and service delivery teams achieve success. With a team of over 100 you will have accountability for delivering mission critical services for DWP which are also at the heart of the UK infrastructure.

In addition to the compensation package offered, we will invest in you to become an exemplar digital leader as you progress your career.

The successful candidate must demonstrate the following key skills and experience:

  • An exceptional and authentic leader, with the ability to build, inspire and engage their teams to deliver results even in times of ambiguity, to enjoy their contribution and to be proud of their achievements.
  • Proven experience of developing and delivering capability at an organisational and team level, through recruiting, empowering, supporting and developing staff to achieve the highest performance standards.
  • Successful track record of delivering real business value in increments in line with user need, and an appreciation that change can provide opportunity for efficiency and innovation.
  • Strong evidence of building excellent stakeholder relationships; creating a wide ranging network across organisational boundaries that supports collaborative working across teams and organisations in order to surface issues early to achieve highly effective outcomes.
  • The ability to adapt your vision in an uncertain environment, whilst continuing to provide delivery confidence by leading matrix teams across organisational boundaries.
  • Strong financial acumen and a genuine motivation to deliver true value for money.
  • A self-starter bringing your own energy, resilience, and enthusiasm to continually drive through improvements to the services being provided to DWP.

Success profiles - Behaviours

  • Leadership
  • Communicating and influencing
  • Delivery at pace
  • Managing a quality service
  • Working together
  • Developing self and others

Selection process details
An initial sift of your CV will be conducted against the Essential Criteria. If your CV demonstrates experience of these essential criteria you will be contacted to arrange a telephone based screen. The telephone screen will further assess your experience against the Essential Criteria and will be carried out by Experis at a time to be agreed with you. If you successfully complete this stage of the process your application will be progressed to the next stage.

The applicants with the best skills and experience will be invited to interview, where you will be required to provide evidence as to how you meet the above Behaviours and technical requirements. Interviews may include an additional assessment exercise or presentation exercise. Please note that your CV MUST demonstrate evidence of the Essential Criteria for you to be progressed to telephone screen and beyond.

If you feel that you have the pre-requisite skills, please click 'apply' in the first instance. Alternatively, if you require support more information surrounding the role and application process can be found in the candidate pack or if would like to discuss how to potentially strengthen your application before applying, please contact Jonny Mills at Experis who will be able to help you.