Deputy Delivery Director - Citizens Information Services

  • Location

    Newcastle upon Tyne, Tyne and Wear

  • Sector:


  • Job type:


  • Salary:

    Up to £105000.00 per annum + competitive benefits package

  • Contact:

    Kevin Marshall

  • Contact email:

  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Client:


Deputy Delivery Director - Citizens Information Services
Location - Newcastle.

Salary - Circa £105,000 plus enhanced pension, 25 days holiday, child care support and much more.

This is an exciting opportunity to join DWP in a Senior capacity where you will be working across one of the biggest and most complex IT estates in Europe and will be supporting a large scale and radical digital transformation that will have a profound impact for both the customers and the staff of DWP.

Role Requirements
The DWP is shaping, defining and delivering the biggest changes to the welfare system in 60 years through the comprehensive digitisation of our services. We are putting citizens at the heart of our business and using modern digital approaches and tools to transform their experience. The Deputy Director for Citizen Information Services has a pivotal role to play in this delivery.

This senior role represents a unique opportunity to join the leadership team at DWP Digital, one of the most challenging and rewarding places to work in the UK today. DWP Digital delivers a full range of internally provided services to our 70 thousand staff and 22 million customers. Our goal is to help DWP to transform the welfare state, delivering simpler, faster and easier services that meet the diverse needs of citizens, reduce cost and achieve value for money.

We're looking for a driven and passionate digital leader, who is an expert in building digital capability and leading product and service delivery teams achieve success. With a team of over 100 you will have accountability for delivering mission critical services for DWP which are also at the heart of the UK infrastructure.

In addition to the compensation package offered, we will invest in you to become an exemplar digital leader as you progress your career.

The successful candidate must demonstrate the following key skills and experience:

  • Leading the delivery of large scale digital products in major, complex, multi-supplier and in-house development environments. Driving the performance of a number of digital delivery teams operating in an agile environment to deliver business outcomes.
  • Recruiting, building and leading teams to both protect existing live services and to deliver transformative new ones. The role will have overall accountability for a team of approximately 90 people across all grades, including direct line management of product owners, Agile delivery managers, and technical leads.
  • Ensuring live service performance of existing Citizen Services and owning a clear roadmap that describes how continuous improvement of these services sits alongside strategic transformation activities already underway.
  • Working with other senior leaders and product managers to remove blockers, manage risks, commercials, budgets, suppliers and people assignments. Balancing objectives and redeploying people and resources as priorities change. This is a high profile portfolio with the opportunity to revolutionise the way in which the DWP delivers services to 22 million citizens. Budget management will be for levels in multiple tens of millions of pounds.
  • Leading by example to help transform the culture of the organisation; fostering a high trust, empowered environment. Embedding a culture based of openness and transparency, supporting inclusive values to drive engagement and performance in a matrix-managed system.
  • Advanced stakeholder management, particularly with regard to agile and product orientated approaches used by the team where influential stakeholders may not be bought into the approach and may be lobbying for deviations that would impact our ability to meet desired outcomes.
  • Leading the engagement with other government departments and local government agencies to ensure digital services are successfully implemented and iterated.

Success profiles - Behaviours

  • Leadership
  • Communicating and influencing
  • Delivery at pace
  • Managing a quality service
  • Working together
  • Developing self and others

Selection process details
An initial sift of your CV will be conducted against the Essential Criteria. If your CV demonstrates experience of these essential criteria you will be contacted to arrange a telephone based screen. The telephone screen will further assess your experience against the Essential Criteria and will be carried out by Experis at a time to be agreed with you. If you successfully complete this stage of the process your application will be progressed to the next stage.

The applicants with the best skills and experience will be invited to interview, where you will be required to provide evidence as to how you meet the above Behaviours and technical requirements. Interviews may include an additional assessment exercise or presentation exercise. Please note that your CV MUST demonstrate evidence of the Essential Criteria for you to be progressed to telephone screen and beyond.

If you feel that you have the pre-requisite skills, please click 'apply' in the first instance. Alternatively, if you require support more information surrounding the role and application process can be found in the candidate pack or if would like to discuss how to potentially strengthen your application before applying, please contact Kevin Marshall at Experis who will be able to help you.