Defect Manager

  • Location

    London, England

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £200.00 - £340.00 per day

  • Contact:

    Fatima Aidarus

  • Contact email:

    Fatima.Aidarus@experis.co.uk

  • Job ref:

    BBBH106976_1562940877

  • Published:

    2 months ago

  • Duration:

    6 months

  • Expiry date:

    2019-08-11

  • Start date:

    asap


Defect Manger


Defect Manager to work for a well know multinational information technology service and consulting company based in London with some travel.


Location: London + travel
Duration: 6 months
Rate: £200.00-340.00 per day


Key Responsibilities:

  • The management and control of all defects.
  • To own and chair daily defect calls with lead Development, Test and Operational Teams, and to provide clear minutes and actions.
  • Definition, ownership and management of the Defect Process.
  • Liaising with the Problem Management Team to ensure a clear and efficient interaction within overlapping processes, and to promote this with all customers.
  • Ensuring all defects are entered correctly and controlled / managed as effectively as possible through their lifecycle.
  • Maintaining absolute integrity of the defect database and ensuring a full audit trail for any changes made to defect status outside of the published defect process.



Key Requirements:

  • Tech savvy - focused on prioritisation
  • Manage Governance and reporting
  • Managing Escalations
  • Must be able to prioritise!
  • Excellent oral and written communication skills at all levels within the company, plus good presentation skills.
  • The ability to chair, own, and steer critical development meetings to achieve a satisfactory outcome.
  • Demonstrate experience of working in high pressure environments
  • Ability to manage repeatable standard processes along with an ability to find, own and resolve ad-hoc issues.
  • This role will require to be proactive
  • Ability to explain technical processes and articulate knowledge of the Defect Management process to a wide audience.