Customer Support Specialist Exmouth Competitive Salary + Great Benefits, Training & Progression! Role Summary:This role has great influence on customer satisfaction. Handles customer inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products. This includes keeping a clear and active focus on inquiry resolution and ensuring that all the necessary action is taken to resolve a customer's inquiry. Provide service in a professional and courteous manner. Major Responsibilities / Accountabilities:Respond to enquiries from customers in relation to the installation, functionality and performance of supported products either verbally by telephone, or in writing by email or letterConcisely and accurately document support request information, paying particular attention to problem description, resolution, user reaction and follow up action.Identify causes of and solve problems for customers within acceptable time standardsEnsure, where appropriate, information gained from handling supports queries is promoted to the knowledge base and communicated to interested parties.Feedback to design and development to facilitate continuous product improvementActively communicate ideas, thoughts and tips etc within the support department for discussion and consideration.Actively participate in meetings and discussions.React to changing priorities.Assist in the distribution of various forms of media for both existing and new customers.Maintain up to date product knowledge of all supported products to facilitate the continued provision of quality guidance to customers.A good team player with the ability to work on own initiativeKey Relationships:The individual will work closely with the Development and Sales teamsTechnical /Professional Skills & Competencies:Essential Skills: Strong customer service/people skillsProblem solvingAble to work as part of a teamDesired Skills: Tax and Accounting background.Good software skills.Innovative If you think you'll be a good fit or would like to find out more please click apply now for immediate consideration!