Customer Support Specialist - Exmouth

  • Location

    Exmouth, Devon

  • Sector:

    Finance

  • Job type:

    Permanent

  • Salary:

    Excellent Benefits

  • Contact:

    Emily Gandy

  • Contact email:

    Emily.Gandy@experis.co.uk

  • Job ref:

    BBBH97565_1549971520

  • Published:

    5 months ago

  • Duration:

    PERM

  • Expiry date:

    2019-03-14

Customer Support Specialist

Exmouth

Competitive Salary + Great Benefits, Training & Progression!

Role Summary:

This role has great influence on customer satisfaction. Handles customer inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products. This includes keeping a clear and active focus on inquiry resolution and ensuring that all the necessary action is taken to resolve a customer's inquiry. Provide service in a professional and courteous manner.

Major Responsibilities / Accountabilities:

  • Respond to enquiries from customers in relation to the installation, functionality and performance of supported products either verbally by telephone, or in writing by email or letter
  • Concisely and accurately document support request information, paying particular attention to problem description, resolution, user reaction and follow up action.
  • Identify causes of and solve problems for customers within acceptable time standards
  • Ensure, where appropriate, information gained from handling supports queries is promoted to the knowledge base and communicated to interested parties.
  • Feedback to design and development to facilitate continuous product improvement
  • Actively communicate ideas, thoughts and tips etc within the support department for discussion and consideration.
  • Actively participate in meetings and discussions.
  • React to changing priorities.
  • Assist in the distribution of various forms of media for both existing and new customers.
  • Maintain up to date product knowledge of all supported products to facilitate the continued provision of quality guidance to customers.
  • A good team player with the ability to work on own initiative

Key Relationships:

The individual will work closely with the Development and Sales teams

Technical /Professional Skills & Competencies:

Essential Skills:

  • Strong customer service/people skills
  • Problem solving
  • Able to work as part of a team

Desired Skills:

  • Tax and Accounting background.
  • Good software skills.
  • Innovative

If you think you'll be a good fit or would like to find out more please click apply now for immediate consideration!