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Customer Support Engineer (EDBS/PVG Cleared)

  • Salary: £150 - £170 per day
  • Job type: Contract
  • Location: Fraserburgh, Aberdeenshire
  • Sector: IT
  • Date posted: 19/05/2017
  • Job reference: J366816A

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Customer Support Engineer - Fraserburgh (Aberdeenshire) - Initial 2 month contract

Customer Support Engineer (EDBS / PVG Cleared) required to join a reputable ICT support and teaching company focusing on providing on-site support to a school in Fraserburgh, Aberdeenshire. This is an initial 2 month contract with the view to extend.

Due to the urgent nature of the role and working in the school environment only candidates with full current active PVG /ENHANCED DBS clearance will be considered for the role. If you do not hold FULL EDBS you will not be considered for the role.


  • Provide excellent customer service
  • Troubleshoot and resolve calls
  • Maintain ownership of Incidents, ensuring regular updates are provided to the customer and resolution according to SLA's
  • Escalate calls to 3rd Line Support or Technical Authority

Key Skills

  • Excellent customer service
  • Proven track record using and supporting Windows 7
  • PC/Laptop hardware repair
  • Printer and peripheral repair and maintenance
  • VoIP/Networking/Switching/Patching
  • Active Directory
  • Experience of Laptop/Desktop builds - via tools such as SCCM or MDT Lite Touch would be beneficial

If this role is of interest to you please submit your CV in the first instance. As mentioned only applicants with FULL ACTIVE PVG / ENHANCED DBS Clearance will be considered as due to the urgent requirement for this role there is not enough time to put candidates through lengthily security checks. If Candidates have also registered for the "update service" this will speed up the process even sooner.

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