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Customer Support Engineer (EDBS Cleared)

  • Salary: £120 - £140 per day
  • Job type: Contract
  • Location: Bristol
  • Sector: IT
  • Date posted: 20/02/2018
  • Job reference: J381787A

Customer Support Engineer - Bristol - Initial 5 week contract

Customer Support Engineer required to join a reputable ICT support and teaching company focusing on providing on-site support to a school in Bristol on an initial 5-week contract.

Key Skills

  • Microsoft SCCM, Windows, Apple
  • Hardware and software fixes
  • Station rebuilds and equipment functionality checks
  • Excellent customer facing and interpersonal skills, including diagnostic questioning, and the ability to deal with difficult conflict situations.
  • The ability to work proactively with good planning and organisation skills.
  • Good time management, reliability and punctuality.

Duties:

  • Carrying out routine and ad hoc network management tasks including daily backups, anti-virus checking and other housekeeping tasks, ensuring preventable errors do not occur.
  • Respond to incidents logged by the customer, in an appropriate manner by having a detailed understanding of the Incident Management processes and its business impact.
  • Management of incidents to resolution for any network and equipment failures covering software, hardware and infrastructure problems as defined by the service level agreement.
  • Providing maintenance and repair services such as projector fixes, and laptop builds
  • Ensure that all systems used to carry out work activities are updated on a real time basis, including the completion of detailed and accurate call notes. Following the communication and escalation steps as outlined in process documentation.

Successful candidates will need to undergo Enhanced Criminal Record Checks.

If this role is of interest to you, please apply at the first instance.

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