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Customer Support Advisor - Coventry

  • Salary: £12000 - £14000 per annum + Bonus + Benefits
  • Job type: Permanent
  • Location: Coventry, West Midlands
  • Sector: Support
  • Date posted: 18/05/2017
  • Job reference: J356851A

Part-Time Customer Support Advisor - Help-desk, MS Office - £12,000 - £14,000 - Coventry

Due to growth and demand across the technical function of our clients IT area we are currently seeking high calibre Customer Service Advisors to join a new and exciting Technical Customer Support Contact team in Coventry.

You will engage with consumers directly over the telephone, handling predominately incoming calls. As a passionate and driven individual you will strive to offer excellent support and guidance to all end consumers across the UK and look forward to being an integral part within a focused team.

Please note this is a Part-Time opportunity, the core hours are; 8.30am - 2.30pm plus overtime opportunities are available.

Responsibilities:

  • Offer step by step instructions to demonstrate changes and upgrades for new system
  • Escalate support issues to relevant departments as and when required
  • Working in conjunction with on-site support technicians to ensure technical issues are resolved in an efficient and timely manner
  • Maintain close contact via timely updates with the Service Desk and Logistics Departments at all times.

Experience:

  • Excellent communication skills (Written and Oral)
  • Proven background in delivering excellent customer service skills
  • Proficient in MS Office Suite
  • Able to demonstrate ability to engage, problem solve and support non-technical consumers
  • Knowledge and/or interest in IT is desirable

Part-Time Customer Support Advisor - Help-desk, MS Office - £12,000 - £14,000 - Coventry

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