Customer Services Assistant

  • Location

    Hemel Hempstead, Hertfordshire

  • Sector:

    Engineering

  • Job type:

    Contract

  • Salary:

    £10.00 - £14.00 per hour

  • Contact:

    Stephen Slade

  • Contact email:

    stephen.slade@experis.co.uk

  • Job ref:

    BBBH114475_1573725832

  • Published:

    2 months ago

  • Duration:

    12 Months

  • Expiry date:

    2019-12-14

  • Start date:

    ASAP

CUSTOMER SERVICES ASSISTANT

Location: Hemel Hempstead

Rate: £10.00/hr - £14.00/hr

Hours: 40 hours

Duration: 12 months

Are you a Customer Services Assistant who can deliver world class customer service, proactive sales support and solution-orientated customer service through timely and efficient inside sales support, whilst working closely with the outside Sales team and acting as a point of contact for our customers?

  • If so, please read the rest of the job description and send across your CV to apply for the role.

You will be responsible for:

  • Ensure incoming telephone calls are answered with minimum delay and with the best possible service in the eyes of the customers according to all time set targets
  • Handle all incoming flow of RFQ`s, PO`s, Returns or other relevant emails to create the optimum workflow to respond to all customer in the correct and timely manner
  • Ensure price enquiries/quotes are responded to within a timely manner. Issue calculators and request discount approvals. Consider lead times with Demand Planner, Customer Service/Order Management & Supply Chain if necessary
  • Act as responsible contact for all sales-related customer demands/questions/requests, providing technical support to customers and pro-actively handling customer complaints, in collaboration with the Customer Service Advisor team, Customer Service Administration Team Product Management team and Regional Sales team. Keep up to date with innovation changes HA, Third party and competitor's offerings.
  • Review all incoming emails on day of receipt and take necessary action to reply or forward to most appropriate person
  • Ensure all new or amended customers relevant master data information is passed to the appropriate department; improve the Master Data to maximize the business results
  • Support Credit Control Department with customer communication relating to Account Receivable (AR) / Debt issues, act as one team with Credit Control to maximize the customer satisfaction and minimize the business risk
  • Support Regional & Sales Manager to ensure customer requirements are fully understood and create a knowledge sharing environment with our customers so improvements in information and product flow are achieved.
  • Follow up of quotes and opportunities, trying to convert quotes in to orders
  • Experience working in a commercial customer-facing role, preferably in an (Inside) Sales position in an international work environment.
  • Experience working in an industrial/manufacturing environment an advantage.
  • Experience working with CRM/ERP systems and understanding of how CRM/ERP system business processes. SAP Experience and advantage
  • Experience working with customer relationship databases
  • Experience issuing and following up Sales quotes preferred
  • High level of MS office skills (Excel, Word, Outlook, PowerPoint)

For further information and to discuss this contract further, please contact Stephen Slade on 0161 924 3959