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Customer Services Advisor (Pharmaceutical) - Guildford

  • Salary: £23000 - £29000 per annum + Bonus + Benefits
  • Job type: Permanent
  • Location: Guildford, Surrey
  • Sector: Engineering
  • Date posted: 12/05/2017
  • Job reference: J366237A

Named one of the UK's Top Employers of 2016 we are one of the global healthcare leaders. A diversified healthcare company present in 100 countries worldwide, employing more than 110,000 people. We work with our partners to protect health and enhance life; our commitment is to put the needs of our patients at the heart of everything we do

If you are looking to join a growing business with continuous professional development opportunities, this could be your chance!

Overview of the role

  • Manage day to day stock allocation and communications with all stakeholders
  • Analyse data and reports to support conversations regarding supply performance with our external partners
  • Play a key role in implementing Supply Chain and Customer initiatives
  • Order processing and claims handling

Responsibilities

  • Inventory Monitoring and Management - Proactively monitor Wholesaler depot inventory level to help them avoid out of stock situations
  • Key Account Manager (KAM) /Customer Alignment - Manage all Customer Services responsibilities for the KAM/Customer Alignment
  • Trade Customer Initiatives - Work within the broader supply chain team to develop and deliver initiatives that improve our operational efficiency and wider relationship
  • Order processing and Claims Handling - Deal with customer enquiries in a professional manner to ensure that we understand their requirements and demonstrate to them that we are doing all we can to provide an excellent service

Key Skills

  • Experience in Customer Service and able to deal with both internal and external customer complaint situations
  • Previous experience in pharmaceutical industry or with wholesalers
  • Previous SAP experience desirable
  • Good communication skills (essential)
  • Team player with self-drive, willing to be hands on and add value in a dynamic and changing organization (essential)

Benefits

  • Company Bonus
  • 25 days Annual leave + Bank Holidays
  • Private Medical Insurance
  • Private Dental Cover
  • Pension
  • Life Assurance
  • Critical Illness Cover
  • Child Care Vouchers

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