Customer Services Advisor

Job Type:
Digital Workspace
Job reference:
about 1 month ago

Customer Services Advisor

Bolton - Remote Initially

3 months - potential extension

My Client is looking for a Customer Services Advisor with previous Customer Services Experience and Knowledge to join the team in Bolton for an initial 3 month contract.

This Person will need to be confident and have experience in Email & Telephone communication.

What you will be doing:

  • Call back requests
  • On line chat
  • Email queries
  • Contacting external companies to follow up on delivery queries
  • Pro active contact to customers via email or telephone
  • Placing telephone orders
  • To manage own workload in line with current Calls Per Hour Target - to be solo by the end of the first week
  • 10 queries per hour answered - will be targeted
  • Contribute to team meetings and deliver the best customer experience possible.

If you feel you would be suitable, please send in your CV

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