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Customer Services Adviser

  • Salary: £105 per day
  • Job type: Contract
  • Location: Livingston, West Lothian
  • Sector: Other
  • Date posted: 31/08/2017
  • Job reference: J373355A

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Customer Services Adviser required for an initial 3 month contract based in Livingston


As a member of the Viewing Card Administration Team, your core responsibility will be to provide support to Engineers in the field where there is a Viewing Card related issue. This could be remotely resolving a customer issue or replacing faulty, lost or undelivered viewing cards.

  • Take calls from Engineers and assist with their enquiry
  • Process replacement Viewing Cards
  • Provide additional VC support
  • Escalate any issues that may arise or trends that become apparent
  • Report on daily Engineer activity
  • Help proactively support ad-hoc incidents

In addition to the above you will also have responsibility for processing and distributing Viewing cards as required as well as supporting the other teams in the department ensuring all BAU tasks are completed as required.

Candidate Specification

We are looking a highly motivated individual used to working as part of a team with emphasis on the below skill sets.

  • Highly Organised
  • Focuses activity to deliver better results for department
  • Administrative experience
  • Ability to quickly pick up systems such as CRM's
  • Polite & clear when communicating with people
  • Customer Service experience
  • Ability to deal with ambiguity and conflict.
  • Applies clear common sense approach to activity
  • Has a flexible approach to job

Working week is 4 x 10 hour days

If you're ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today

It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.

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