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Customer Service Team Leader

  • Salary: £22000 - £25000 per annum + Bonus + Benefits
  • Job type: Permanent
  • Location: Abingdon , Oxfordshire
  • Sector: Other
  • Date posted: 13/03/2017
  • Job reference: J356851A
This vacancy has now expired.

Customer Service Team Leader

Experis are looking to hire a Customer Service Team Leader to work on-site with a leading software company in Abingdon who provide a range of services within the Education Sector.

You will be leading a small team of 3-4 customer service associates as part of an internal service delivery function dealing with departments such as; sales support, contract support, supply chain, procurement and data entry.

Responsibilities:

  • Day-to-day line management of some business services staff - 1:1s, appraisals, objective setting etc.
  • Day to day operational management for part of the business services function.
  • Ensuring that the relevant quality checks are in place across teams, their work is of a consistently high standard and corrective actions are taken as appropriate.
  • Regular reports and KPI's are produced and circulated summarising the performance of the business services teams and the status of the tasks within it.
  • To act as a contributing member of the team as priorities dictate.

Experience:

  • Excellent communication skills (Written and Oral)
  • Proven background in delivering excellent customer service skills
  • Proficient in MS Office Suite specifically Excel
  • Able to demonstrate ability to engage, problem solve and support non-technical consumers
  • Knowledge and/or interest in IT is desirable

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