Customer Service Representative

  • Location

    Bracknell, Berkshire

  • Sector:

    IT, Healthcare

  • Job type:

    Contract

  • Salary:

    £10 - £13 per hour

  • Contact:

    Ryan Fishwick

  • Contact email:

    Ryan.Fishwick@experis.co.uk

  • Job ref:

    BBBH114583_1574183208

  • Published:

    10 months ago

  • Duration:

    12 Months

  • Expiry date:

    2019-12-19

  • Start date:

    ASAP


Customer Service Representative

Location: Bracknell
Pay rate: £13 per hour
Duration: 12 months

Overall Mission
To provide excellent Customer Service to the Clients Priority Customers

Job Responsibilities

  • To provide Customer Service and support through utilising various systems across a wide range of ISMC Product.
  • Ensuring all transactions always meet required compliance standards and defined Service Level Agreements
  • To liaise with the business partners on customer relationship management utilising SalesForce functionality
  • To collaborate with all internal stakeholders to ensure we are providing the highest level of service and any queries are resolved in a timely manner
  • Participate in all company initiatives eg daily tier reviews, team meetings, training as well as completing all compliance and EHS courses as required
  • Will be assigned key accounts. Therefore, relationship building skills are key
  • As required customer visits or weekly customer/business contact calls
  • Proactive account & order management



Experience, Skill & Capabilities

  • Data entry & analytical skills
  • Good attention to detail and numerical accuracy
  • Strong problem-solving skills, ownership and an ability to work as part of a team whilst also being able to work independently
  • Good written & verbal communication skills essential
  • Strong organisational skills
  • Ability to manage change including quickly adapting to new systems and processes
  • Experience of SAP, Salesforce use of external customer portals


If this is of interest to you then please aplly today for immediate consideration!