Customer Service Rep

  • Location

    Manchester, Greater Manchester

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    Up to £0.00 per hour

  • Contact:

    Andrew Pennycook

  • Contact email:

    andrew.pennycook@experis.co.uk

  • Job ref:

    BBBH119844_1583229166

  • Published:

    3 months ago

  • Duration:

    12 Months

  • Expiry date:

    2020-03-24

  • Start date:

    ASAP


Customer Service Rep
12 Months
Manchester
£13.12p/h
Job Responsibilities

* To provide service and support through utilising various systems across a wide range of products
* Ensuring all transactions meet required compliance standards and defined Service Level Agreements at all times
* To liaise with the business partners on customer relationship management utilising SalesForce functionality
* To collaborate with all internal stakeholders to ensure we are providing the highest level of service and any queries are resolved in a timely manner
* Participate in all company initiatives eg daily tier reviews, team meetings, training as well as completing all compliance and EHS courses are required

Experience, Skill & Capabilities

* Data entry & analytical skills
* Good attention to detail and numerical accuracy
* Strong problem-solving skills, ownership and an ability to work as part of a team whilst also being able independently
* Good written & verbal communication skills essential
* Strong organisational skills
* Nordic language skill preferable
* Ability to manage change including quickly adapting to new systems and processes
* Experience of SAP, Remedy & ServiceNow desirable