Customer Service Manager / Service Delivery Manager

  • Location

    Wales

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £35000.00 - £40000.00 per annum + BENS

  • Contact:

    Experis UK

  • Contact email:

    mark.dawney@experis.co.uk

  • Job ref:

    BBBH130361_1606749883

  • Published:

    about 2 months ago

  • Expiry date:

    2020-12-08

  • Client:

    #

Customer Service Manager

A well-known consultancy are looking for someone to come in and provide service and quality improvements around a government run initiative. Someone who can look at the end to end service and look to improve the customer journey, taking into account systems, processes and quality. The ideal candidate may have come from service management, customer relationship management background and are keen to offer their services to small to medium businesses. They may also have done some project management or business process improvements in the past. This role would suit someone for a LEAN or Six Sigma background and I would be looking for someone who has a track record or tangible examples of improving business engagements or business retention, in past roles. This is a great opportunity to grow in a professional services environment and could be the next step to an exciting and well-rounded career. Please apply today for more details.