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Customer Service / IT Helpdesk Analyst

  • Salary: £20000 - £22500 per annum + Benefits
  • Job type: Permanent
  • Location: Portsmouth, Hampshire
  • Sector: IT
  • Date posted: 05/09/2017
  • Job reference: J373570A

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A Customer Service Analyst is required to work for the UK's Leading Engineering Support Services Organisation as part of their Internal IT Division based in Portsmouth.

As a Customer Service Analyst you will work as part of a busy Service Desk Team providing 1st line IT Support and excellent customer service across a range of UK based and International customers.

Responsibility will be to work as part of the core team, answering calls received into the Service Desk, log all calls received as issues or requests to agreed standards.

Perform and deliver a first class customer service, against targets and SLA's.

Essential Skills

  • The successful candidate will have a strong customer service/Helpdesk background either face to face and/or over the phone who would be keen to pursue a career in IT.
  • Training in IT technical skills will be provided such as Active Directory, Exchange and Cisco IP Phones.
  • If you have some IT knowledge that would be advantageous
  • You will be required to hold SC Clearance or be able to obtain SC on acceptance of the position.


  • 25 days holiday + bank holidays
  • Pension
  • Life Assurance
  • Share Scheme
  • Flexible Benefits: Childcare vouchers, Health Care Cash Plan, Bike Scheme etc.
  • Free Parking
  • Free and regular shuttle bus connecting to local bus and train stations and the city centre.
  • Excellent location with shops, coffee shops, restaurants, a florist, hairdressers, beauty salon and nursery.

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