Customer Service Coordinator - German Speaking

  • Location

    Amersham, Buckinghamshire

  • Sector:

    Healthcare

  • Job type:

    Contract

  • Salary:

    £0.00 - £14.36 per hour

  • Contact:

    Ben Mcrae

  • Contact email:

    ben.mcrae@experis.co.uk

  • Job ref:

    BBBH118043_1584010216

  • Published:

    4 months ago

  • Duration:

    12 Months

  • Expiry date:

    2020-04-11

  • Start date:

    ASAP

  • Client:

    #

Role: Customer Service Coordinator - German Speaking

Location: Amersham

Duration: 12 Months (opportunity to go perm)

Rate: up to £14.36/hour

German Speaking Customer Service Coordinator job opportunity based in Amersham for a leading global medical technology and life sciences company which provides a broad portfolio of products, solutions and services used in the diagnosis, treatment and monitoring of patients and in the development and manufacture of biopharmaceuticals.

As a Customer Service Coordinator, you will provide seamless support to all customers and distributors for our Life Sciences business. Using our own initiative, we take ownership and responsibility for solving problems from initial query right through to resolution and order entry/order management. We will drive increased customer satisfaction through exceptional customer care.

Customer Service Coordinator Responsibilities:

  • Establishing and maintaining effective communication with appropriate individuals throughout the process such as Modality Leader, Customer Care Team, Distribution, Finance and Sales teams.
  • Order Entry and order management to deliver as required.
  • Pro-active and timely Backlog Management.
  • Follow Shipment to ensure Revenue collection occurs on time.
  • Measuring order accuracy.
  • Work as part of a team and adopt a flexible approach to maintain and improve the quality of service.
  • To provide excellent customer service for customers, both internal and external.
  • Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
  • Provide knowledge and accurate information to customers.
  • Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.

Essential Criteria:

  • Written and oral fluency in English and German
  • Excellent communication and interpersonal skills
  • Excellent organisational skills and ability to prioritise workload
  • Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
  • Competent MS Office skills and be comfortable working with different systems.
  • Previous client and customer service experience
  • Ability to work well in a busy customer service environment.
  • Attention to detail
  • Flexibility and willingness to work as a team member

Desirable Criteria:

  • Order management experience
  • Sound understanding of the order fulfilment process
  • Experience with Order Management systems