Customer Service Coordinator - German Speaking

  • Location

    Amersham, Buckinghamshire

  • Sector:

    Healthcare

  • Job type:

    Contract

  • Salary:

    £0.00 - £14 per hour

  • Contact:

    Ashley Smith

  • Contact email:

    Ashley.Smith@manpowergroup.com

  • Job ref:

    BBBH115330_1578054792

  • Published:

    3 months ago

  • Duration:

    12 Months

  • Expiry date:

    2020-02-02

  • Client:

    #

  • Customer Service Coordinator - German Speaking

    Customer Service Coordinator - German Speaking

    The work location is in Amersham Place and is a 12 Month Contract role.

    The pay rate for this role is £13.59 per hour.

    Customer Service Coordinator job opportunity based in Amersham for a leading global medical technology and life sciences company which provides a broad portfolio of products, solutions and services used in the diagnosis, treatment and monitoring of patients and in the development and manufacture of biopharmaceuticals.

    This is an initial temporary contract for 12 months for maternity cover. There is the high likelihood that this vacancy could become permanent as new opportunities will arise over the coming months due to business growth.

    Description

    As a Customer Service Coordinator, you will provide seamless support to all customers and distributors for our Life Sciences business. Using our own initiative, we take ownership and responsibility for solving problems from initial query right through to resolution and order entry/order management. We will drive increased customer satisfaction through exceptional customer care.

    Responsibilities:

    • Establishing and maintaining effective communication with appropriate individuals throughout the process such as Modality Leader, Customer Care Team, Distribution, Finance and Sales teams.
    • Order Entry and order management to deliver as required.
    • Pro-active and timely Backlog Management.
    • Follow Shipment to ensure Revenue collection occurs on time.
    • Measuring order accuracy.
    • Work as part of a team and adopt a flexible approach to maintain and improve the quality of service.
    • To provide excellent customer service for customers, both internal and external.
    • Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
    • Provide knowledge and accurate information to customers.
    • Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.

    Essential Criteria:

    • Written and oral fluency in English and German
    • Excellent communication and interpersonal skills
    • Excellent organisational skills and ability to prioritise workload
    • Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
    • Competent MS Office skills and be comfortable working with different systems.
    • Previous client and customer service experience
    • Ability to work well in a busy customer service environment.
    • Attention to detail
    • Flexibility and willingness to work as a team member

    Desirable Criteria:

    • Order management experience
    • Sound understanding of the order fulfilment process
    • Experience with Order Management systems

    If you are relevant or interested don't delay, contact me on 07483128595