Customer Service Coordinator - French & German

  • Location:

    Amersham, Buckinghamshire

  • Sector:

    IT, Healthcare

  • Job type:

    Contract

  • Salary:

    Up to £13.59 per hour

  • Job ref:

    5752684679_1597142423

  • Published:

    about 1 month ago

  • Duration:

    12 months

  • Client:

    Undisclosed Company

Customer Service Coordinator - French & German

  • Amersham Place
  • 12 month contract *with the high likelihood that this will turn into a permanent position*
  • To start ASAP
  • 5 hours per week, Monday to Friday
  • £13.59 per hour

Customer Service Coordinator job opportunity based in Amersham for a leading global medical technology and life sciences company which provides a broad portfolio of products, solutions and services used in the diagnosis, treatment and monitoring of patients and in the development and manufacture of bio-pharmaceuticals.

This is an initial temporary contract for 12 months which is very likely to turn into a permanent position. We are looking to identify individuals seeking a long-term permanent opportunity in a global organisation which embraces its role as a global leader seeking to drive a healthier world and foster an environment where people are challenged and empowered to drive outcomes that make a difference.

As a Customer Service Coordinator, you will provide seamless support to all customers and distributors for our Life Sciences business. Using our own initiative, we take ownership and responsibility for solving problems from initial query right through to resolution and order entry/order management. We will drive increased customer satisfaction through exceptional customer care.

Customer Service Coordinator Responsibilities:

  • To provide excellent customer service for customers, both internal and external.
  • Order Entry and order management to deliver as required.
  • Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
  • Establishing and maintaining effective communication with appropriate individuals throughout the process such as Modality Leader, Customer Care Team, Distribution, Finance and Sales teams.
  • Pro-active and timely Backlog Management.
  • Follow Shipment to ensure Revenue collection occurs on time.
  • Measuring order accuracy.
  • Work as part of a team and adopt a flexible approach to maintain and improve the quality of service.
  • Provide knowledge and accurate information to customers.
  • Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.

Customer Service Coordinator Criteria:

We are looking for a Customer Service Coordinator with experience of working with customers and provide an excellent end to end customer journey.

Essential Criteria:

  • Written and oral fluency in English, French & German
  • End-to-end order management experience from customer order to order fulfilment
  • Experience with Order Management systems
  • Strong Customer Service and interpersonal skills with professional attitude
  • Excellent stakeholder management and client facing skills
  • Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
  • Competent MS Office skills and be comfortable working with different systems
  • Ability to work well in a busy environment managing multiple tasks demonstrating excellent organisational skills and the ability to prioritise own workload
  • Flexibility and willingness to work as a team member
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