Customer Service Coordinator - Call Centre

  • Location:

    Amersham, Buckinghamshire

  • Sector:

    Healthcare

  • Job type:

    Contract

  • Salary:

    £12.00 - £13.59 per hour

  • Job ref:

    BBBH113364_1572951268

  • Published:

    15 days ago

  • Client:

    Undisclosed Company

Customer Service Coordinator

Amersham, Buckinghamshire

12 Months

£13.59 p/hour

Customer Service Coordinator opportunity based in Amersham for a leading global medical technology and life sciences company which provides a broad portfolio of products, solutions and services used in the diagnosis, treatment and monitoring of patients and in the development and manufacture of bio pharmaceuticals.

This is an initial temporary contract for 12 months, but we are looking to identify individuals looking for a long-term opportunity in a global organisation.

As a Customer Service Coordinator, you will provide seamless support to all customers and distributors for our Life Sciences business. Using our own initiative, we take ownership and responsibility for solving problems from initial query right through to resolution and order entry/order management. We will drive increased customer satisfaction through exceptional customer care.

Customer Service Coordinator Responsibilities:

  • Establishing and maintaining effective communication with appropriate individuals throughout the process such as Modality Leader, Customer Care Team, Distribution, Finance and Sales teams.
  • Order Entry and order management to deliver as required.
  • Pro-active and timely Backlog Management.
  • Follow Shipment to ensure Revenue collection occurs on time.
  • Measuring order accuracy.
  • Work as part of a team and adopt a flexible approach to maintain and improve the quality of service.
  • To provide excellent customer service for customers, both internal and external.
  • Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
  • Provide knowledge and accurate information to customers.
  • Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.

Customer Service Coordinator Criteria:

We are looking for a Customer Service Coordinator with experience of working with customers and provide an excellent end to end customer journey.

Essential Criteria:

  • Excellent communication and interpersonal skills
  • Excellent organisational skills and ability to prioritise workload
  • Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
  • Competent MS Office skills and be comfortable working with different systems.
  • Previous client and customer service experience
  • Ability to work well in a busy customer service environment.
  • Attention to detail
  • Flexibility and willingness to work as a team member

Desirable Criteria:

  • Order management experience
  • Sound understanding of the order fulfilment process
  • Experience with Order Management systems

Please submit your CV in the first instance.

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