Customer Service Advisor X2

  • Location

    Leicester, Leicestershire

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £0.00 - £11 per hour

  • Contact:

    Ashley Smith

  • Contact email:

    Ashley.Smith@manpowergroup.com

  • Job ref:

    BBBH110782_1568902897

  • Published:

    2 months ago

  • Duration:

    3 Months

  • Expiry date:

    2019-10-19

  • Client:

    #

Customer Service Advisor X2

Customer Service Advisor X2

The work location is in Leicester and the contract duration is 3 Months.

Pay rate is between £9 - £11 per hour.

Description

The Specialist's primary responsibility will be to handle the Order to Cash process in an accurate and timely manner, ensuring performance standards are met and maintained, to achieve the business objectives and reach a high customer satisfaction index.

Core Responsibilities: (Include but not limited to)

  • Handle entry level customer related issues and concerns
  • Record all customer interactions into a CRM (Customer Relationship Management) Database
  • Process standard orders & Maintain order accuracy
  • Ensure all orders are entered within timeframe to meet OTTR targets
  • Actively participate in departmental activities and initiatives
  • Provides sales order status data and delivery
  • Process changes and enhancements to orders
  • Create needed documentation to assist customer return of product for credit or repair
  • Maintains complete customer records of all direct customers returns, orders, credits, and requests
  • Ability to seize entry-level customer service calls
  • Must continually exceed at all required performance levels consistently
  • Support the development of internal documentation
  • Maintains acceptable call evaluation requirement (? 92%)
  • Maintains acceptable VOC requirement (? 95%)

Qualifications:

  • High School diploma. Associate degree preferred
  • Excellent communication skills (oral and written)
  • Excellent interpersonal, organizational, and time management skills
  • Ability to type at least 35 words per minute
  • Strong knowledge of Microsoft Office
  • Superb customer support skills
  • High level of skill in ERP systems, preferably SAP.

Accountabilities:

  • Strong communication skills
  • Organised
  • Pro Active
  • Self-Starter
  • Process Driven
  • Excellent Customer Service

If you are relevant or interested don't delay, contact me on 0161 924 3956