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Customer Relationship Manager

  • Salary: Negotiable
  • Job type: Permanent
  • Location: Malvern, Worcestershire
  • Sector: IT
  • Date posted: 22/09/2017
  • Job reference: J374506A

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Role: Customer Relationship Manager

Location: Malvern

Salary: £45,000 per annum

9 months Fixed Term Contract

One of the UK's Leading Partners in Science and Technology Research is looking for experienced Customer Relationship Manager to join their dedicated team in Malvern. They are a global organisation that is predominantly based in Europe, North America and Australia, but are expanding into emerging markets in Africa and South East Asia.

Job Description:

The successful candidate will be accountable for customer relationship, service review and continual service improvement working with other technical and execution leads to deliver the Portfolio Services.

Key Responsibility:

  • Manage customer's expectations and requirements whilst being fully aware of the commercial implications to the business
  • Work closely with Service Delivery and the execution teams to deliver customers expectations and ensure the best possible service is being delivered
  • Be fully conversant with the Services sold to the customer and ensure that the Services are documented, the deliverables understood
  • Identify and progress sales opportunities

Skills and experience required:

  • Strong experience in client facing role
  • Proven experience in customer relationship management
  • Strong negotiation skills
  • IT background with cyber awareness
  • Minimum of SC security clearance

For more information or to apply contact me on

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