Job Title: Customer Relationship Manager/Account Manager (Contract)
Experience: 2+ Years
Duration 3 Months +
Experis are looking for an Customer Relationship Manager/Account Manager (Contract) for our multinational client to work in Bracknell
Customer Relationship Manager/Account Manager (Contract)
The purpose of this position is to manage customer relations to ensure team deliver best in class services to exceed customer expectations and deliver planned financial performance. Develop skills, information and management discipline necessary to deliver services in a timely manner at planned gross margins leveraging tools, processes and best practices.
Maintains customer's satisfaction at acceptable levels, and resolves customer satisfaction issues.
Reviews VOC feedback and takes appropriate proactive actions.
Ensure delivery of agreed services with customers on time, within scope, and within budget.
Responsible for ensuring Account Management principals are exercised leading to retention and additional business from service base customers.
Experience in building services. Thorough knowledge of service field operations and financial processes.
Customer Relationship Management - The ability to build and maintain effective relationships with customers based on trust and mutual understanding.
Financial Skills - The ability to understand financial data at contract level and identify appropriate actions indicated by variances to ensure key metrics are achieved.
Operational Analysis - The ability to obtain relevant information on operational issues from multiple sources, think broadly about those issues and recognize trends/possible cause-effect relationships.
Build effect teams committed to organizational goals, foster collaboration among team members and between teams.
Develop strong relationships with Sales, Services and Solutions Leaders to ensure: effective sales to operations handovers, optimized utilization of resources and maximized pull through of service and installed projects.