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Customer Insight Specialist

  • Salary: £58000 per annum + Up to £58,000
  • Job type: Permanent
  • Location: West Yorkshire
  • Sector: Business Intelligence
  • Date posted: 21/08/2017
  • Job reference: J372744A

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Customer Insight Specialist - Competitive Salary and Benefits - Yorkshire

Looking for a Customer Insight Specialist to work on a permanent basis for a market leading Global business in Yorkshire.

The organisation is a global business information services, and media organisation who work within the financial and risk, legal, tax and accounting, intellectual property and science and media markets.

Looking for an individual who will support segment leads within Legal and Strategy in gathering customer insight to help better serve the businesses customers.

Major Responsibilities / Accountabilities:

  • Support Segment leads in gathering customer insight through arranging and conducting interviews and surveys and developing networks across segments.
  • Conduct ongoing market and customer insight analysis to understand customer needs and market trends in order to identify business opportunities and inform long term segment strategy.
  • Help the business better serve our customers by assisting Segment leads in articulating the voice of the customer internally.
  • Assist Segment leads in converting new value propositions into actionable business cases.

Mandatory Skills and Experience:

  • A customer champion and external relationship builder
  • Demonstrated experience and confidence in customer engagement
  • Excellent analytical, conceptual and persuasive skills
  • Able to analyse and present data to support timely decision making
  • Capacity for independent research and market analysis
  • A self starter with the ability to independently manage complex, conflicting priorities
  • Experience of developing new products, value propositions and business cases
  • Able to assimilate new information at speed

Desirable Skills and Experience:

  • Legal qualification/experience an advantage but not essential
  • An interest in business analysis, business strategy and business disruption
  • MBA / Business / Economics qualifications

What's on Offer?

  • Salary of up to £58,000
  • Full time position Monday to Friday
  • Yorkshire Location
  • 25 days annual leave
  • A host of flexible benefits including, healthcare, dental, childcare vouchers, gym membership etc.
  • The opportunity to develop a career for a prestigious and market leading global organisation.

Apply online or for more information please contact:

Sarah Kesaulija - 0117 9309 708

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