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Customer Fulfilment Specialist

  • Salary: £80 - £120 per day
  • Job type: Contract
  • Location: Ashby-De-La-Zouch, Leicestershire
  • Sector: Other
  • Date posted: 30/08/2017
  • Job reference: J373284A

Customer Fulfilment Specialist

6 Months Contract

Ashby - Leicestershire

Hourly Rate Range - £10 to £15

My client is seeking an experienced Customer Fulfilment Specialist to join their busy team based in Ashby, Leicestershire. Please note that the successful candidate will be required to spend their first 2 weeks training in Newcastle.

Role/Overall objectives:

The Customer Fulfilment Specialist is the primary point of contact for client personnel - field and HQ for ITO (Inquiry to Order) ) issues relating to Quote Management from inquiry to order including order conversion and OTR (Order to Remittance) issues relating to total Order Processing including cash collection activities. Responsible for define work or projects with moderate complexity. Follow an individual work plan, meet day-to-day short-term objectives, and resolve issues through immediate action or short-term planning.

Key Accountabilities/ Execution:

  • Responsible for quote compliance, fulfilment, Advance Release and conversion for expedited quotes within the region.
  • Responsible for total ownership of Order documents with regard to accuracy, clarity, quality, and timelines.
  • Must strive to meet all Customer request dates, reduce processing cycles and keep backlog of orders to a minimum.
  • Provide factory/sourcing commitments with regard to short cycle demands and documentation to Customers and client representatives as appropriate.
  • Understand all Customer Special Requirements, communicate to and follow up with those responsible for all accurate and complete
  • Manage and administer all fulfilment related exporting activities including documents creation, shipment tracking, and sales recognition and all necessary document archiving function.
  • Follow EHS rules and warn others to follow the rules, execute mandatory EHS trainings and immediately report the incidents and near misses as required.

Skills / Requirements:

  • College or university degree or equivalent experience
  • At least 2 years work experience in the Customer Service
  • Extended knowledge of export regulations, terms and processes
  • Excellent communication skills, self-motivated, and ability to handle multiple priorities
  • Ability to perform in a team environment
  • Self-starter, capable of working with minimum supervision
  • Understanding business and logistic processes and priorities
  • Proficiency in Microsoft Office applications
  • Deadline oriented, strong attention to detail a must
  • work independently, work out and apply new ways of resolution
  • Strong customer service mind-set, demonstrated track record and able to initiate problem solving techniques

Please submit your CV in the first instance.

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