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Customer Experience Lead

  • Salary: £50000 - £60000 per annum
  • Job type: Permanent
  • Location: Birmingham, West Midlands
  • Sector: Change Management
  • Date posted: 25/01/2018
  • Job reference: J379481A

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Customer Experience Lead - Birmingham

£50,000 - £60,000 + benefits

We currently have an exciting opportunity for a Customer Experience Lead to join one of our major clients based in Birmingham.

As a charitable organisation the client help vulnerable young people get their lives on track. It supports 11 to 30 year-olds who are unemployed and those struggling at school and at risk of exclusion.

As part of their current objective to provide a more wide-reaching and flexible offer they are working to make their service more accessible through technology. As a result they are currently undergoing a large digital transformation and are seeking an Operations Manager / Customer Experience Lead to manage the team responsible for contacting customers who have previously engaged with the online service.

Experience required:

  • Excellent stakeholder management skills - skilled at fostering collaboration across teams and overcoming resistance to change.
  • Excellent communication and leadership skills with a track record of leading and managing teams to deliver.
  • Experience managing a team of customer service professionals to optimise their service in an online space.
  • Extensive experience delivering a high quality customer-focused service
  • Practical & results oriented with experience of establishing ways of working and managing process improvement and within a digital operational model.

For the candidate's relevant skills and experience, the client is offering a competitive salary and package.

Please follow the link to apply or contact Jonny Mills at Experis for further details.