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Customer Care Manager

  • Salary: Negotiable
  • Job type: Contract
  • Location: Basingstoke, Hampshire
  • Sector: IT
  • Date posted: 24/10/2017
  • Job reference: J376179A

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Customer Care Manager - 2 Months - Basingstoke - £150 per Day

My client is looking for a Customer Care Manager project based in Basingstoke. The role will be full time on site and may require some out of hours working, the client can offer a competitive daily rate of £150.00.

Role Description:

  • Excellent interpersonal, verbal and written communication skills
  • Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
  • Team player with a great passion to succeed
  • Must work effectively under pressure; organizing multiple tasks and projects in an ever changing environment
  • Effective problem solving and troubleshooting skills.
  • Owns and manages end-to-end delivery of orders, as part of a bigger project
  • Provides weekly updates and support to the Project Manager (who liaises with the customer)
  • Acts as the Point of Contact for internal teams, and liaises with internal teams to ensure smooth delivery and swift resolution of issues in an effort to meet customer requirements and internal deadlines
  • Proactively manages escalations, and supports internal teams to drive a forward progressing attitude
  • Understand Service Delivery (within Telecoms) and stakeholder management
  • Ideally has Service Delivery experience working for a large Telecom Company.

About the client:

Our client is a premier global communications provider headquartered in the USA that provides communications services to enterprise, government and carrier customers.

Anchored by extensive fibre networks on three continents and connected by undersea facilities, our global services platform features deep metro assets reaching more than 500 markets in more than 60 countries.

Our client's global network reliably and securely provides enhanced, scalable network capabilities to address the increasingly complex operating environment of today's technology landscape.

They take end-to-end responsibility for monitoring and maintaining the network. We listen to what you need and engineer solutions to your specifications. Our comprehensive portfolio of data, security, video, voice and unified communications solutions provide powerful options to address your most difficult IT challenges.

If you feel you're a good fit or want to know a bit more about the role please contact me at

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