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Customer Care Manager

  • Salary: £150 - £165 per day
  • Job type: Contract
  • Location: Basingstoke, Hampshire
  • Sector: IT
  • Date posted: 18/09/2017
  • Job reference: J364296A

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Our client, a leading Telecommunications client, is looking for a Customer Care Manager to join their team in Basingstoke.

The successful candidate will be tasked with the following:

Key Responsibilities & Skills:

  • · Owns and manages end-to-end delivery of orders, as part of a bigger project.
  • · Provides weekly updates and support to the Project Manager (who liaises with the customer).
  • · Acts as the Point of Contact for internal teams, and liaises with internal teams to ensure smooth delivery and swift resolution of issues in an effort to meet customer requirements and internal deadlines.
  • · Proactively manages escalations, and supports internal teams to drive a forward progressing attitude.
  • · Understand Service Delivery (within Telecoms) and stakeholder management.
  • · Ideally has Service Delivery experience working for a large Telecom Company.
  • · Excellent interpersonal, verbal and written communication skills
  • · Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
  • · Team player with a great passion to succeed
  • · Must work effectively under pressure
  • · Organizing multiple tasks and projects in an ever changing environment
  • · Effective problem solving and troubleshooting skills

Interested candidates should submit their CV in the first instance.