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Customer Account Manager

  • Salary: Package
  • Job type: Permanent
  • Location: Weybridge, Surrey
  • Sector: Other
  • Date posted: 29/11/2016
  • Job reference: J358891A

Our client is a leading software company with a global presence. They are currently undergoing a strong period of growth and are looking to bolster their team with a customer account manager. The role will be to:

  • Maintain Customer Renewal Revenue, Customer Retention metrics and regular Customer Engagement.
  • Complete new Customer On Boarding process
  • Proactively engage with existing Customers
  • Engage with the Field Sales organisation
  • Develop and maintain strong relationships with the Product and Support organisations to Qualify and Escalate Customer Challenges as and when needed.
  • Develop Customer Success Plans, Track the Customer Journey and Participate in regular Customer Business Reviews to measure the business value our Customers derive from our products and services.
  • Complete Customer Audits as and when needed.

Applicants should have experience within the software industry within an account management role and be engaging and proactive team players with a strong technical understanding and an ability to quickly grasp complex ideas.

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