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Cuistomer Support Engineer (EDBS Cleared)

Expired
  • Salary: £120 - £150 per day
  • Job type: Contract
  • Location: Bristol
  • Sector: IT
  • Date posted: 12/09/2017
  • Job reference: J373934A

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Customer Support Engineer (EDBS Cleared) - Bristol

Customer Support Engineer (EDBS Cleared) required to join a reputable ICT support and teaching company focusing on providing on-site support to a school in Bristol

Key Skills

  • Microsoft SCCM, Windows
  • Station rebuilds and equipment functionality checks
  • Hardware and software fixes
  • Excellent customer facing and interpersonal skills, including diagnostic questioning, and the ability to deal with difficult conflict situations.
  • The ability to work proactively with good planning and organisation skills.
  • Good time management, reliability and punctuality.

Duties:

  • Carrying out routine and ad hoc network management tasks including daily backups, anti-virus checking and other housekeeping tasks, ensuring preventable errors do not occur.
  • Respond to incidents logged by the customer, in an appropriate manner by having a detailed understanding of the Incident Management processes and its business impact.
  • Management of incidents to resolution for any network and equipment failures covering software, hardware and infrastructure problems as defined by the service level agreement.
  • Providing maintenance and repair services such as projector fixes, and laptop builds
  • Ensure that all systems used to carry out work activities are updated on a real time basis, including the completion of detailed and accurate call notes. Following the communication and escalation steps as outlined in process documentation.
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