CTI Architect

  • Location

    Leeds, West Yorkshire

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  • Salary:


  • Contact:

    James SpenceEvans

  • Contact email:


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  • Published:

    9 months ago

  • Duration:


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CTI Architect - Computer Telephony Integration, Contact Centre, Cloud
Leeds - Permanent - Excellent Salary

CTI Architect - Do you want to join a fast-growing software consultancy who partner with world class technology providers? Do you have a background in contact centre environment as well as skills in computer telephony integration (CTI)? Then this may be the perfect role for you.

Due to a significant growth with their client-base, my client is seeking to recruit highly talented, ambitious and motivated Architect with CTI experience to work on various transformational projects, therefore operating within a consultancy capacity.

What will you be doing?

  • Work with business clients to design their target customer experiences
  • Architect and develop solutions using Amazon Connect to provide transformational customer experiences
  • Provide consultancy best practice to guide our clients with their cloud migration projects
  • Provide the ability to architect a vision and playback the solution to key business stakeholders

What will you require to hit the ground running?

  • A solid background and understanding of contact centre environments (e.g. Avaya, Cisco, Mitel, Genesys)
  • Good exposure to Workforce Management products
  • CTI development experience within the context of a telephony solution
  • Experience of working on several large-scale telephony deployments
  • Knowledge of integration with 3rd party products (e.g. CRM and analytics software)
  • Knowledge of enterprise development languages (e.g. Java, C, Python)
  • Experience in consultancy would be preferable, but not essential

What will you receive in return?

  • A competitive rewards package,
  • A tailored development plan will be delivered to suit the needs of the individual and will cover all aspects of the role, including technical and non-technical skills.
  • Support will also be provided to gain certifications and accreditations.
  • Possible flexible working arrangements

If you feel that you have the pre-requisite skills, please click 'apply' in the first instance.