Credit Controller

  • Location

    Bracknell, Berkshire

  • Sector:

    IT, Finance , Healthcare

  • Job type:

    Contract

  • Salary:

    £12 - £13 per hour

  • Contact:

    Ryan Fishwick

  • Contact email:

    Ryan.Fishwick@experis.co.uk

  • Job ref:

    BBBH115646_1578303343

  • Published:

    9 months ago

  • Duration:

    12 Months

  • Expiry date:

    2020-02-05

  • Start date:

    ASAP

Credit Controller - Customer Issue Resolution Financial Coordinator

Bracknell

12 Month Contract

£12 - £13 per Hour

We are currently looking for a Customer Issue Resolution Financial Coordinator to help manage the Accounts Receivable portfolio for one or more Client Business Units, Divisions, and/or Business Groups, following generally defined policies and procedures. As this is a customer-facing position, interaction is with both internal clients and external customers. An individual employed in this position is expected to broaden their knowledge of credit policies and principles and strengthen skills in analysis, reporting, negotiating, and presenting. This position works independently to meet targets and objectives set by management.

Key Job Responsibilities

  • To investigate the root cause of delinquency issues, ranging from invoice Queries, Pricing, Supply Chain queries and work as a team to resolve within a timely manner.
  • Liaising with Customer Service, Customer Financial Services, Business Services and the Businesses to understand issue, the next steps and required communication back to the Customer.
  • Raise disputes within SAP and Salesforce cases to satisfy customer issues, Financial Standards and Customer Expectations.
  • Analyse Issue history to proactively investigate any potential issues and rectify upfront.
  • To ensure all transactions meet required compliance standards at all times.
  • To liaise with the business and Customer Service on customer relationship management.

Skills, experience and key capabilities

  • Good communication and organisational skills are essential in the fast paced customer service environment.
  • Previous SAP experience, customer facing or customer service experience is desirable.
  • Any Invoice Management and Investigations experience desirable.
  • Ability to quickly adapt to new systems and processes is also essential.
  • Experience of supply chain and logistics is also desirable.
  • Full training will be given.

If this is of interest then apply today for immediate consideration! Or call Ryan Fishwick on 01619243653