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Copywriter - User Experience

  • Salary: £20000 - £25000 per annum + benefits
  • Job type: Permanent
  • Location: London
  • Sector: Network Design
  • Date posted: 28/11/2017
  • Job reference: J377993A


We are actively looking to secure a creative and experienced Copywriter to join Experis.

Job Purpose

We Require a User Experience Copywriter who has worked on major digital projects in large corporate environments. The content required is 80% functional content and microcopy (i.e. instructions, labels, error messages, and calls to action) and 20% marketing or promotional content.

As a skilled Copywriter, you will create and deliver content for all our clients' digital platforms, including website, mobile apps, tablet content, emails, external marketing content, third-party sites and affiliate sites, working closely with relevant stakeholders to ensure that the content meets all necessary commercial and editorial standards.

Responsibilities include;

  • Work with UX, design and production team to ensure a seamless user experience.
  • Responsible for ensuring all content on digital banking properties is consistent with our tone of voice, house style and DDA guidelines, and that all audit requirements
  • Ensure workflow is correctly followed and our audit procedures are adhered to for all digital change
  • Manage sign-off process from first draft to final product, liaising with copy editors, product owners and regulatory stakeholders (i.e. legal, compliance, voice of customer)
  • Ensure that all copy published on the site is of the highest editorial standards, written grammatically, with maximum impact and free from all typographical and other errors.
  • Be an exponent of house style, and ensure it is followed in all content across all digital channels.
  • Maintain a high focus on the customer experience on all clients' digital properties
  • Interpret and ensure appropriate and accurate application of brand guidelines in the copywriting process.
  • Have a clear understanding of our client's and the Digital Banking business objectives, translating these into deliverables that drive commercial benefit and customer service improvements.

Essential skills/Knowledge

  • At least 3 years' experience working on digital content
  • Experience of working on complex digital user journeys
  • Experience in a large corporate organisation (not necessarily finance)
  • Experience working on native applications, secure environments and forms using prototypes or wireframes provide by a UX designer or information architect.
  • The skills to promote the benefits of great content to non-digital and non-content people, and to negotiate with stakeholders and reach a satisfactory compromise on the final content
  • Experience in working in an agile manner to flexible deadlines, delivering content to software developers
  • Ability to work with a team of visual designers, UX designers, business analysts, front-end developers and project managers
  • Ability to manage the copy deck from brief to delivery, collecting all sign-offs for audit trail and making any amends as necessary.
  • Ability to manage their own feedback cycle, sending all content to our copy editors and taking note of all change that the copy editors make
  • Background in a creative agency is not sufficient on its own; they must have client-side experience. Ideally experience working on customer-facing brands in a corporate environment.
  • Must be self-starter, able to organise timetable, manage stakeholders and follow processes.
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