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Contract Manager (Offshoring & Outsourcing - Customer Service)

  • Salary: £300 - £350 per day
  • Job type: Contract
  • Location: Nottingham, Nottinghamshire
  • Sector: Other
  • Date posted: 21/04/2018
  • Job reference: J384167A

Contract Manager (Offshoring & Outsourcing - Customer Service) - Nottingham (City Centre) - 6 months

Contract Manager (Offshoring & Outsourcing - Customer Service) required to join a client in the utilities industry. This role is based in the Nottingham City Centre on a 6 month contract.

The role: You will be responsible for supporting the transition project and ensuring that change management to commercial terms and outcomes.


  • Supporting the outsourcing transition for Back Office and Debt (early collections) from Contractual and Commercial Management perspective.
  • Ensuring that developments in the agreement required during transition & set up are treated appropriately from a contractual & commercial perspective, with clear impact assessment & faultless governance to ensure that impacts of the commercial agreement are clear and agreed by both parties.
  • Engage directly with senior internal and external stakeholders (up to Director-level) and operational teams across Energy Solutions to ensure excellent performance delivery & successful transition to new outsourced partners.
  • Ensuring adherence to the client's Contractor Safety and Engagement policy, including carbon reduction programmes and delivery against our safety, responsible, working together, quality, cost and delivery measures.
  • Supporting the BAU processes involved in contract managing the client's Back office & field debt outsource partners.
  • Supporting the monthly/quarterly performance reviews with third parties and key internal stakeholders to ensure delivery of services, the management of change requests & contract variations, supporting the business in obtaining the level of service required at the best value for the client.
  • Work closely with third parties to identify and drive the successful delivery of service improvements and initiatives to improve contracted services or provide cost savings.
  • Identification and management of any business risks associated with the contracted service, up to and including the client's Board-level.
  • Ensuring that commercial contracts remain compliant with the client's corporate governance model, meeting all contractual, commercial, legal and regulatory requirements and obligations and actual contract spend is within its authorised budget and any potential under/overspend is managed within that governance.

Key skills

  • Proven ability to build effective relationships, influence and collaborate with stakeholders, peers and senior management across the business.
  • Experience of setting up commercial relationships & managing contractual variations/change requests.
  • Experience of vendor management with an offshore serviced provider / Procurement experience.
  • Strong commercial and analytical acumen.
  • Proven ability to make decisions and deliver against tight deadlines amidst conflicting priorities.
  • Pro-active and creative approach to problem solving.
  • Full driving licence and willingness to travel to other client sites, third party offices and industry forums on a national basis.
  • The ability to challenge established thinking in order to make positive changes to business processes.
  • Understand any regulations, policies and processes which relate to the job role and provide fair outcomes when giving service to our customers.

If this role is of interest to you, please apply at the first instance.

Rachel Adati-Kumi

0161 924 1422

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