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Complaints Administrator

  • Salary: £20400 - £23000 per annum
  • Job type: Permanent
  • Location: Bristol
  • Sector: Engineering
  • Date posted: 03/11/2017
  • Job reference: J376770A

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Complaints Administrator

£20,400 - £23,000

Excellent Benefits


Aztec West, Bristol

I am recruiting a Complaints Administrator to work within a FTSE 100 multinational organisation and market leader across a number of key engineering industries.

The successful Complaints Administrator will be working within the Phoenix Service Centre (PCS) Team; providing a leading fleet management service to all MOD customers worldwide. The PCS Complaints Administrator is a key member of the team, you will be recording, investigating, and responding to customer comments and complaints at all levels.

Key Accountabilities:

  • Recording, investigating and responding to customer complaints/comments, both written and verbal.
  • To be an important first part of the customer journey, making sure that company values shine through in everything you do.
  • Take ownership of customer complaints/comments and monitor the progress.
  • Compose proficient letters.
  • Ensuring final responses reflect all complaint points and evidence reviewed.
  • Building relationships with key stakeholders both internal and external.
  • To process all customer complaints/comments in line with Key Performance Indicators (KPI's).
  • Organise workflow in the absence of the team leader.

Ideal Requirements:

  • GCSE Level Qualifications.
  • Competent on MS Office (Word, Outlook, Excel, PowerPoint, SharePoint).
  • Experience of investigation of complex complaints and drafting high-level responses and providing advice relating to complaints.
  • Knowledge of Multi-Channel Service centre operations.
  • Knowledge of the Transport Industry and MOD Environment.

This is an exciting opportunity to develop your career within a large FTSE 100 organisation. If you are motivated and looking to progress please apply online or contact Gemma Rogan on 0117 9309 739 or email