Accessibility Links

Collections Specialist

  • Salary: £140 - £160 per day
  • Job type: Contract
  • Location: City of London, London
  • Sector: Other
  • Date posted: 09/04/2018
  • Job reference: J384459A

We're really sorry, but it looks like this job has already been filled.

Register your CV with us, see our latest jobs or use the search below.

My client, a Telecoms company based in the City of London, is currently seeking a Collections Specialist to join their credit control team on a 4 month contract. This role could be extended for the right person.

You should ideally be immediately available or on a maximum of 2 weeks' notice.

General Summary

  • Handles customer collections for a portfolio of complex accounts in order to minimise the company's debtors.
  • Accountable for contacting customers via email and phone for past due balances and account reconciliations.
  • Dispatches and tracks customer defaults as well as facilitates placement of bad debt for Third Party collections.

Essential Duties

  • Proactively identifies aging debt, initiates and conducts all collection activities for accounts within assigned portfolio, from initial customer contact to collection of funds or write off.
  • Negotiates payment terms to reduce outstanding debt, and may suspend delinquent accounts if necessary.
  • Performs ad hoc reporting, account analysis and work assignments as required.
  • Performs detailed account reconciliation as needed to resolve and bring about closure on any and all disputed accounts.
  • Escalates customer disputes and collection issues to management as necessary.
  • Applies all cash received in a timely manner.


  • 2+ years of prior collections experience.
  • Familiar with methods of accounts receivable collection.
  • Strong interpersonal and negotiating skills - the ability to influence others while maintaining a working relationship.
  • Strong verbal and written communication skills.
  • Experience of Microsoft Excel and Word.
  • Knowledge of telecoms industry / terminology.


  • A Levels (UK). Field of Study: Accounting, Finance or similar.
  • A degree in Accounting or Finance.