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Cloud Support Analyst

  • Salary: £120 - £148 per day
  • Job type: Contract
  • Location: Bellshill, North Lanarkshire
  • Sector: IT
  • Date posted: 19/03/2018
  • Job reference: J383291A

Cloud Support Analyst - Bellshill - Initial 2 month contract

Cloud Support Analyst required to join a reputable ICT support and teaching company focusing on providing on-site support to schools across the UK based in Bellshill, Scotland on an initial 2-month contract.


You must have the ability to:

  • Provide first/second line telephone based technical support to customers who call in with technical problems or other queries on a range of Cloud based products including O365.
  • Manage a queue of support calls prioritising and escalating effectively, liaising directly with customers via telephone and online, closing calls within stated service level agreements.
  • Work with colleagues to ensure that all telephony and call handling targets are met successfully.

Additional Desirable Skills

  • Additional skills on general networking support on platforms like Microsoft Server 2008 and 2012 and Microsoft Exchange would be valuable, as would any experience on SQL scripting or database administration.
  • Experience of supporting other Cloud based or server-hosted applications would be valuable.
  • You must have a strong general technical background in IT support and be able to provide high-level technical telephone support.
  • The ideal candidate will have a positive and articulate telephone manner combined with strong technical skills.
  • Customer Satisfaction is important to the client so the candidates should have a strong customer empathy focus.

Successful candidates will be required to undergo Criminal Record Checks.

If this role is of interest to you, please apply for this role at the first instant.

Rachel Adati-Kumi

0161 924 1422