Cloud Operations Technician - Cloud ServicesExperience of some or more of the following technologies will be required - Although Training is Given, if you have proven expertise in any of the technologies required please be sure to highlight this in your CV as this will be highly advantageous for your CV Application.VMware, Nimbus Cloud, Veeam Backup & Replication, Disaster Recovery, Testing and Restores, Windows Servers 2012 and 2016, Active Directory, MS Office 365, MS Azure, NetApp.£25,000 + Excellent Benefits and Extensive Training Program & Personal DevelopmentLuton and Dunstable, Bedfordshire, Buckinghamshire should be commutable by car.This client specialises in niche technical verticals that include IT Solutions and IT Services partnering global IT industry leaders such as VMware, Microsoft, NetApp and Cisco.If you have presence, common sense, coupled with an excellent service ethic and customer focus, this client will be ready and willing to offer you a platform for success should you have the personality, attitude, focus and drive to push your IT career forward. Joining a small cloud operations team, this role is providing an excellent opportunity to work with some of the latest technologies' applications, with the progression to Cloud Services Engineer. possible for the right candidate. Your key areas of responsibility will be to support, manage and take ownership of Service Desk Tickets related to all Nimbus services. Troubleshooting issuesSupporting VMware applicationsAssist with Backup requirementsMeeting Service Level Agreements / SLA'sEscalate appropriate technical issues and problemsProactively seeing Tickets issued through to their completionDocumenting repeatable support tickets with the goal of enhancing the company's knowledge baseOperationsPerforming daily health checks on servicesBackup ReportsService HealthConfiguring, running, analyzing and distributing reports related to all servicesInvestigating/resolving service-related issuesPerforming any client tests for Nimbus Cloud services in line with SLAsTest restoresDR testsApplying updates on systemsTo attend any job-related training arranged by the Company.Any other reasonable job-related ad hoc duties and requested by the Cloud Services ManagerExperience 1-2 years in a customer facing support role beneficial (MSP if possible)VMware ESXi (especially as part of a clustered vCenter environment)Microsoft Server operating systemsKnowledge of Office 365 suite advantageousKnowledge of backup and disaster recovery products (Veeam & Zerto advantageous)Awareness of public cloud providers and portals (Azure, AWS, IBM)Linux based experienceKnowledge of ticketing systemsLogical fault-finding approachGood communication skills (written and oral)Good time keepingCall Experis IT asap for more information!