Client Services Manager/ Customer Services/ Customer Support

  • Location:

    Exmouth, Devon

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    OTE+ benefits

  • Job ref:

    BBBH113925_1572887308

  • Published:

    17 days ago

  • Start date:

    ASAP

  • Client:

    Undisclosed Company

Client Services Manager/ Customer Services/ Customer Support

A Client Services Manager/ Account Manager is required to join a Global, blue-chip organisation in Exmouth. The Client Services Manager will join a dynamic team of individuals to proactively maintain and develop client relationships, ensuring maximum client satisfaction. Client retention and renewal will be a large part of this role.

The Client Services Manager's responsibilities will include but not be limited to:

  • Review and submit annual renewals
  • Process product upgrades/ downgrades
  • First line for customer queries/ complaints
  • Update and ensure accuracy of data in CRM system
  • Identify cross-selling opportunities for Account Managers
  • Look for customer referrals
  • Process lost products/ business

Interested applicants will have a good eye for detail, be numerical and comfortable with technology. You should also have a background in B2B Customer Services. Any experience with Salesforce would be highly desirable. For further information please send your CV now or call Carys Jones on 0161 924 3671 .

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