Client Services Manager

  • Location

    London, England

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Bronya Leavesley

  • Contact email:

  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


  • Client:


Strategic Client Manager - Canary Wharf - Law Firms - Competitive Salary & OTE Earnings

My client is a global blue-chip company that provides market leading online and print information, decision supporting tools and software and services to lawyers who practice in law firms, corporate legal departments and in the Public and Third sector. They are currently recruiting for a Strategic Client Manager to join their Strategic Sales team in a newly created role to support growth by nourishing, building and growing relationships with strategic accounts. As you will work with the clients existing accounts you will become the main point of contact for them acting as their trusted advisor.

This position will be primarily based in Canary Wharf - however remote working will be considered for the right candidate.

Key Responsibilities

  • Working hand-in-hand with the Strategic Client Director you will be responsible for the client renewal schedule and ensuring that the necessary contracts are issued and closed on time and in line with Sales targets.
  • When a client is not comfortable or wants to expand their relationship at the renewal then the Client Manager will alert the Strategic Client Director to engage the wider Account Team to establish next steps.
  • The Strategic Client Manager is responsible for the implementation of Account Plans and Contact for all your strategic accounts that have both short-term objectives and long-term goals.
  • Speaking with customers on a regular basis to confirm client experience and satisfaction - this is a client customer success role.
  • Coordinating with multiple departments and teams to ensure wider sales objectives and performance goals are met.
  • Delivering exceptional service and being at the forefront of owning and fixing client issues and challenges.
  • Proactively establishing professional and productive relationships with stakeholders in client accounts.
  • Ensuring client invoices are understood, reconcile to requirements and when disputed work with the AR Team and client to resolve.
  • Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis.
  • Managing new client onboarding, training and support.

Skills and Experience Required

  • High Energy
  • Prior experience in Account Management
  • Proactive and motivated to go above and beyond to keep customers happy
  • A problem-solving mentality
  • Superior communication skills (both written and oral) and comfortable presenting and speaking to senior-level executives
  • Outstanding organizational skills and the ability to manage multiple moving parts and accounts simultaneously
  • Proven experience developing creative solutions to clients' out of the ordinary problems.
  • Empathetic approach - our success is based on our clients' success so you must be ready to drop everything at a moment's notice to help.