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Client Service Specialist

  • Salary: Negotiable
  • Job type: Permanent
  • Location: London
  • Sector: Other
  • Date posted: 11/08/2017
  • Job reference: J372056A
This vacancy has now expired.

Information about the role

An amazing opportunity for a Client Service Specialist has arisen to join a leading blue-chip organisation based in Canary Wharf, London. You will work with an established and friendly team that primarily provide expert technical and functional support for a comprehensive application and its infrastructure, liaising with investment banks' business & technical staff and working with developers, product managers and internal business owners to provide an exceptional level of service to all internal and external customers.

Key Responsibilities

  • Provide first and second line technical and functional support for a mature, complex FX/MM electronic trading application;
  • Troubleshoot problems across a wide range of technical skills including Unix, SQL, XML , FIX and Java;
  • Use acquired business knowledge to advise on implementation of investment banks' business processes;
  • Provide basic project management for new implementations;
  • Communicate professionally with investment banks' IT and business staff
  • Research problems thoroughly, test solutions and make recommendations to customers

About You


  • Understand client/server applications
  • A basic understanding of Unix and SQL
  • Display the lateral thinking required to solve complex technical problems
  • Be able to write clear, professional and timely responses to customer questions
  • Have a positive, helpful approach to serving customers and assisting colleagues
  • Technical background

This unique position is paying a generous salary alongside an attractive benefit scheme.

For more information about the role please call Daniel Quinn on 0161 924 1409 or email

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