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Change Consultant - Alignment & Adoption

  • Salary: £50000 - £60000 per annum + benefits
  • Job type: Permanent
  • Location: London
  • Sector: IT Audit
  • Date posted: 10/08/2018
  • Job reference: J391625A

Change Consultant - Alignment & Adoption

We have an opportunity for a Change Consultant to join Experis on a permanent basis. You will be working as part of our Employed Consultant team, on site with one of our telecoms clients, based in London. This is a chance to be part of an award-winning organisation whose key priority is investing in its people.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

The Role

Provide change management and adoption services to Programmes, Services in Transition, IT Functions, their partners and customers for the entire estate of the clients IT services with E2E impact both internally, and pan-Technology (circa 13,000 employees + 9,000 subcontractors) and externally (includes key vendors, IT service providers outside of the client, offshore and onshore contractors). The transformation will involve changes across a broad portfolio of transformation initiatives including Human Centred Design, Agile Working, People Framework and will influence the culture, skills, ways of working and operating models for IT people, their customers and partners, and will deliver benefits of £210m.

Responsibilities include

  • The change management and adoption services includes provision of change management tools, resources and planning advice and execution and will involve driving change management and adoption in the areas of culture and leadership, ways of working and operating models, communities, communications, RAPID decision making, capability, training and support as well as the people framework, to the full range of customer personas ensuring that their business needs are met, and that Technology is recognised to be a brilliant place to work and grow your career developing resources as needed to grow a centrally reusable repository working to ensure that adoption of change initiatives are aligned across the transformation portfolio collaborating with group functions and transformation portfolios developing maturity models and ensuring we have insight into our growing maturity as we adopt change
  • Act as assurance on gate reviews regarding change management and adoption
  • Overarching Change Leadership
  • Develop our change management strategy and capability across IT and play a leading role on people, culture and change communities for Employee Services
  • Leading on the change management and user adoption strategy/ principles for respective transformation programmes
  • Leading best practice and providing thought leadership in transition of various services and programmes
  • Ownership of overarching transition and adoption strategies

Essential skills/Knowledge

  • Strategic thinking: formulates long-term plans, objectives and priorities; can design both people and commercial impact.
  • Transformation, change management and adoption: has an understanding and experience of project management and change management principles to drive both people and business change and an ability to deal with change resistance.
  • Knowledge of change management and adoption in the areas of the areas of culture and leadership, ways of working and operating models, communities, communications, RAPID decision making, capability, training and support
  • Problem solving: deals easily with abstract concepts, ambiguity and complex problems.
  • Influencing / negotiating; effectively persuades and influences diverse range of stakeholders (MD/Directors/CIOs/external vendors etc); can gain cooperation in complex scenarios; can navigate conflict and ambiguous situations.
  • Inspiring others to deliver successful transformation.
  • Telecoms industry understanding