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Call Centre Agent

  • Salary: £18000 - £21000 per annum + benefits
  • Job type: Permanent
  • Location: Leicester, Leicestershire
  • Sector: Engineering
  • Date posted: 26/04/2018
  • Job reference: J384552A

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Call Centre Agent, FTSE 250 Organisation - up to £21,000 + Benefits + Exceptional career progression opportunities.

I am recruiting on behalf of a FTSE 250 Engineering Organization and market leader in providing engineering support across a diverse range of markets including defence, construction power and rail.

The successful Call Centre Agent will support engineers in ensuring that a high level of service delivery is provided to clients in all areas of heavy mobile equipment support.

On a day to day basis you will receive inbound and make outbound calls to clients, suppliers and key partners making the necessary arrangements for all engineering works whilst ensuring all records are kept up to date.

Industry experience is not essential as all training will be given. As long as you have excellent communication, organisation and IT skills you will be given all of the support you need to succeed.

Main Purpose of Role

  • To ensure scheduled maintenance events are booked with customer and supply chain - this should be in-line with company guidelines and aligned to any national service contracts as appropriate.
  • To assist the CME in ensuring all scheduled maintenance events are opened, maintained and closed on the system in a timely and consistent manner.
  • To ensure all service records for each asset are recorded and filed in the FMS in-line with company requirements and procedures.
  • Where required, ensure parts are sourced and supplied in relation to scheduled maintenance events.
  • Engage with customers to conduct symptom diagnosis and capture VOR vs OR, warranty and re-charge information (where necessary, consult with CME).
  • To ensure that telephone calls are dealt with promptly and efficiently, ensuring that call targets and quality targets are met.
  • To ensure that new repair and maintenance jobs are progressed in-line with contractual KPI's and within the correct operational framework - jobs should be dispatched to approved sup


  • Excellent verbal and written communication skills.
  • Excellent telephone manner and ability to diffuse any conflict from the 'caller'
  • Ability to develop and maintain good customer and supplier relationships.
  • High level of competence in Microsoft suite.
  • Ability to act as a credible representative of the company to external parties.
  • Ability to work effectively as part of a team to achieve desired results.
  • Experience of working in an automotive / engineering environment is desirable

This position would make an ideal opportunity for a customer service professional with experience of working in a call centre environment. If you are interested and would like to know more, please get in touch.

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