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Business Support Administrator

  • Salary: Negotiable
  • Job type: Contract
  • Location: Gosport, Hampshire
  • Sector: Other
  • Date posted: 03/04/2018
  • Job reference: J384159A

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Business Support Administrator

3 month contract

Part time (20 hours per week, Monday to Friday 9am - 1pm)

Role Purpose

As a member of the Business Support Group and local Business Support team, undertake a range of administrative duties across the business as required. To identify, follow and enhance specific processes and procedures to maximise the efficiencies of the business to which the support is being provided. The following is a list of accountabilities which the role holder may be required to undertake. This list if not exhaustive the role holder may be required to undertake other related tasks.

Key Accountabilities

  1. Support operations, e.g.projects/trials through administration of documentation e.g. filing project reports, maintaining schedules etc.
  2. Support to the Paramarine software product by programming and issuing customer dongles, providing email software update codes and replacements for expired dongles.
  3. Provide customer service support via telephone by directing calls appropriately to the technical or sales team.
  4. Providing finance support to complete a deferred revenue spreadsheet and also a royalties calculation spreadsheet. Raising on a quarterly basis payments for royalties.
  5. Act as point of contact for internal and external customers
  6. Provide support for preparation for external and internal audits
  7. Provide support to visitors, i.e. booking onto site, escorting to meeting venue
  8. Organise UK and/or international travel for groups of people
  9. Order stationery, and other items as required
  10. Organise meetings/conferences including booking meeting rooms/external venues, sending out invitations/organising catering
  11. Maintain a range of records via data administration and data entry
  12. Identify areas for improvement and implement improvements
  13. Collaborate with other Business Support team members to ensure delivery an effective and agile Business Support service
  14. Holiday/sickness cover for other members of Business Support team as required

Key Capabilites/Knowledge

  1. Able to manage own workload and meet deadlines
  2. Excellent interpersonal and communication skills
  3. Proficient in IT skills with a sound working knowledge of Microsoft Office and Excel.
  4. Understanding of software licencing and dongle programming an advantage.
  5. Understanding of SAP Connect and SAP CRM
  6. Strong organisational skills with the ability to multi-task
  7. An excellent team player
  8. Attention to detail
  9. Willingness to learn new skills and processes
  10. A commitment to continuous improvement both personal and process

Experience & qualifications

  • Demonstrable business administration experience and/or relevant qualification

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