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Business Operations Manager

  • Salary: £65000 - £75000 per annum + benefits
  • Job type: Permanent
  • Location: London
  • Sector: Other
  • Date posted: 21/11/2018
  • Job reference: BBBH90452

Business Operations Business Partner - Business Operations, Strong Leadership Skills, Highly analytical, Technology

Location: London

We are actively looking to secure an experienced Business Operations Business Partner to join Experis.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Role Summary:

This role encompasses all responsibilities related to the Business Operations Business Partner position, reporting to the Interim CTO.

The individual will provide operational analysis and partnership to guide the direction and activities of the Product Engineering group, partnering with the Interim CTO as needed to determine business priorities. They will use their detailed knowledge and analysis to draw conclusions and provide insight while proactively anticipating issues that require mitigation, developing innovative solutions where possible.

The Business Operations BP supports the Interim CTO's leadership team in managing the operating rhythm for activities within the group, and shapes operationalization of processes to improve efficiency and transparency. The Business Operations function is responsible for engaging with broader stakeholders and setting up operating mechanisms that allow for clear communication, information flow and collaboration across the enterprise.

The Business Operations BP will seek to align their activities within agreed frameworks, and contribute to establishing standards, while optimising efficiency of operational workflow.

Main Responsibilities / Accountabilities:

  • Lead operational analysis and reporting for the Interim CTO with a focus on high level conclusions and recommendations
  • Maximise efficiency and effectiveness of the group by providing actionable insights
  • Support the Interim CTO by collaborating on strategic initiatives, providing operational analysis and recommendations, and the provision of transparency for their function
  • Facilitate close ties between Technology Leadership and stakeholders in the broader business through the operating rhythm, reporting and planning activities
  • Responsible for creating the agenda for Interim CTO team meetings, distributing meeting notes, and following up on action items as required
  • Overall responsibility for delivery, preparation and presentation of key weekly and monthly dashboards and management intelligence
  • Provide value add analysis and detailed commentary to support the data within dashboard(s), and use this analysis to offer qualified points of view to facilitate decision-making and planning
  • Serve as the first point of contact for any business operations issues for the Interim CTO
  • Support related Programme Office and Programme Delivery processes to create and maintain visibility of the status and health of the portfolio
  • Produce bespoke reporting when required to support exceptional initiatives / reviews
  • Build and maintain a network of key contacts across the organisation to share knowledge and gain an understanding of potential impacts to Technology

Essential Skills/Experience Required:

  • Positive leadership presence and strong influencing skills
  • Strong on execution to deliver high quality information to demanding deadlines
  • Highly analytical with attention to detail
  • Strong interpersonal skills, able to build close relationships and interact with colleagues at various levels - including prior experience in supporting C-level executives
  • Excellent verbal and written communication skills
  • Ability to translate vision and strategy into clear priorities and direction
  • Ability to manage conflicting priorities with partners and stakeholders in a professional manner
  • An excellent understanding of both quantitative and qualitative information and the ability to combine these to form accurate and realistic forecasting and "views" of the business.
  • Creativity and innovation: Continuously maintain an innovative mindset whist operating with a set of defined internal and external communication processes
  • Experience in managing people and processes in a complex environment.
  • Reporting and data analysis; able to visually represent data and processes in an easy to understand manner.
  • Strong conflict resolution skills
  • Strong team building skills
  • Advanced Excel, Word and PowerPoint skills.

It is essential that you have prior business operations experience gained through a similar role, preferably within Technology delivery, and that you have strong management experience.

Desired Skills/Experience Required:

  • Current experience in reviewing and transforming processes in a complex environment
  • Experience in managing people globally
  • Strong Technical background
  • Prior experience of JIRA tools

Suitable Candidates should submit CVs in the first instance.